Customer-first marketing™

We develop insights, strategies and viewpoints starting with the customer
– impactful and effective marketing, creating value in IT/Tech, Engineering & Manufacturing businesses.

WE IMPROVE MARKETING PERFORMANCE BY PROVIDING THE RIGHT BLEND OF MARKETING UNDERSTANDING, STRATEGY AND TACTICAL IMPLEMENTATION ACROSS CHANNELS

Resolve Agency is a team of thinkers and doers,
helping companies resolve issues in communications,
sales impact and marketing performance,
in order to develop greater value in brands.

Built on a multidisciplinary team
– strategists, creatives, designers, developers, film makers and writers –
selected for their skills for communicating the complex, simply.

Testimonials:

How Resolve helped specialist engineering group HTG across Marketing, Sales and Operational planning, adding value across the group businesses.

So what makes us different?

A hybrid marketing agency / consultancy
We advise and then implement, setup so we can deliver the outputs as well. After all, if we’ve been working with you to develop the plans, who better to implement?

Virtual team
We are small and agile, but can scale up as needed, built on a network of trusted suppliers and partners over 25 years. Designed specifically so we can focus on giving you the best advice, approach and results rather than large overheads and staffing costs. We believe that proper collaboration often enhances outcomes.

Customer-first
We develop insights, strategies and viewpoints starting with the customer or key stakeholders – after all, it’s them you have to communicate with and impress!

The big idea
Finding that ‘nugget’ that will make you stand out. Getting what you want to say, in front of the right people at the right time – motivating them to action.

More than just “yes”
We challenge and ask the awkward questions in order to deliver engaging, impactful communications that work.

Business change
When implementing new strategies, it often leads to new approaches in the way our client does things.
We help facilitate that at the front-end of the business.

Partnership, passion & commitment
We’re about partnership – bringing our knowledge, passion and experience to your team, to help solve your marketing and sales problems.

Areas we help with

Increase Brand Value
We’ve worked with many companies wanting a brand review or refresh, or new owners who are transitioning through acquisition and support in a full range of activities: stakeholder comms – (internal, partners, supply chain, end users, investors); brand refresh or renew and revised brand strategy.

Starting from scratch, or breathing new life into an existing brand – we have the depth & breadth of experience to help.
Product or Service Launch
Launch strategy through to tactical deliverables – we will work closely with you to provide the strategy & planning, framework, KPIs and all the necessary assets to make the launch a success. From factory openings by HRH William & Kate; to innovative new software-as-a-service platforms needing cut-through in the marketplace – we have the ideas and the experience to make your launch a success.

Customer Acquisition
We can help you understand your customers; refine the proposition; reposition your brand/product and create awareness to ultimately generate demand.
Customer Experience
Understanding your customers’ needs and exceeding their expectations. We can help you through customer audits, competitor analysis, web channel analysis, user experience – improving customer experience (CX) breeds customer loyalty and brand advocates.
Sales Revenue / Profitability
Optimise the top of your sales funnel, nurture customers with regular, relevant information, track them through the sales process. We can help deliver impact through content marketing, sales toolkits and consultancy.

How we work with you

Our approach is based on 25 years experience in integrated B2B marketing in IT/High-end technology, engineering and manufacturing – where we’ve been developing innovative solutions to convey complex messages, simply and effectively.

Solutions that build brands and drive behaviour.

Discovery & Insight
We start by helping you better understand your customers, their motivation and how you address their needs. Through this we can then provide devilishly effective solutions to help you better connect with them. We run workshops and planning sessions for key stakeholders of the project across marketing, sales and senior management.
Strategy & Blueprint
Whether you need support in creating more customer awareness or driving a deeper, richer experience to existing customers or members, we combine customer understanding, insight and experience to develop highly effective strategy that’s geared towards the bottom line.
Creative & Design
It’s not just about pretty pictures! Compelling creative and intelligent design enables you to stand apart from the competition and increase the impact of any campaign. Our team pride themselves on this and live by the philosophy that ‘you are only as good as your last job’.

Activate
Our multidisciplinary team builds out the components to implement the strategy, both online and offline. ‘Joined up’ marketing is the key to maximising campaign performance and customer response.
Track, measure and iterate
We use the latest tools and techniques to track performance, measured against pre-agreed KPIs. If we do then need to tweak things to make it work harder, we do it.

Resolve help solve marketing & sales problems
and implement winning strategies that create
profit and sustained growth for your business.

To find out more contact us today for an informal chat.

We create ideas that sell
and assets that increase value to your business.

We are proud to have forged strong relationships with innovative high-tech companies, inspiring engineering and manufacturing companies and passionate start-ups – all of whom want to make a difference in the world.

Restoring a British heritage brand

Putting the name back on the door of a 150 year old British engineering brand gave us, the 150 staff and the larger group acquiring the company a great deal of pride.

Building out the strategy, brand, comms, campaigns and services for the company put them back on the map as a leading global supplier for specialist industrial equipment for the energy market.

Strategy + comms
Service consultancy
Brand development
Media relations
Multi-channel campaigns

Website
Full collateral suite
Event support
Sales tools

Group innovation & integration

Following the successful acquisition of a complimentary engineering company, Resolve developed a group brand and market proposition to pull the companies together under a new umbrella brand. This created an innovative aftermarket service offering to the global energy industry, whilst maintaining the brand equity within the existing companies.

Integration was supported through regular communications and strategy development with Sales and Operations teams across the group companies across 4 continents; as well as working with the C-Suite on business consultancy, strategy, comms and campaigns across 8 product segments.

Strategy
Consultancy
Brand philosophy
Media relations
Investor relations

Digital assets
Full collateral suite
Event & Sales tools

Designing the Future

Delivering a new industry vision, product launch and support collateral for the global leader in engineering plant design solutions.

Strategy
Creative
Web design & build

Video
Email marketing
Lead capture

Putting safety first

International marketing strategy for a leading medical device manufacturer, to influence health care professionals with a new safety product.

Research + strategy
Creative
Design

Websites
Content marketing
Social strategy

WiFi... only better!

Rebranding and positioning a WiFi solutions provider for a more rewarding customer experience.

Strategy
Brand
Creative
Workshop

Video
Websites
Email marketing
Sales tools

Big data intelligence

Digital strategy and website for leading business intelligence and agile data warehousing consultancy.

Strategy
Creative

Website
Copywriting

From global brands and innovative start-ups, tech leaders and shakers.
These are just some of the organisations the Resolve team have partnered with
to help improve marketing and create value in their businesses.

Technology

Engineering & Manufacturing

Trade Associations

Events

For a straight-up, no obligations chat…

For some fresh thinking, a new product or service launch, to reposition your brand,
or deliver powerful, compelling ideas designed to engage with your audiences across channels
…let’s discuss how we can help.

Yes, let’s talk!

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